Consumer Council for Water (CCW) 


The Consumer Council for Water is the independent representative of household and business water consumers in England and Wales. They act as a watchdog for the water industry.

CCW’s primary functions are:

  • to provide advice and represent consumers on water matters and sewerage
  • to investigate and handle complaints made against licensed water suppliers or companies in England and Wales
  • to take up consumers’ complaints if they have tried and failed to resolve issues with their water companies
  • to make sure that the voice of consumers’ is heard and that consumers remain at the heart of the water industry

Contact details

Consumer Council for Water
1st Floor Victoria Square House,
Victoria Square,
B2 4AJ


0300 034 2222