ABOUT US

Severn Trent Connect is part of the Severn Trent group and was formed in 2015 after winning a competitive tender to provide waste water services to a new development site of 3850 homes in Aldershot, Hampshire. 

We are regulated by OFWAT and our operating licence can be viewed here

We are committed to the delivery of high quality and good value services to our customers whilst minimising the impact of our activities on the environment.

We recognise that the Industry is going through significant changes which means statutory undertakers need to be flexible in their approach to serving customers. We understand what our customers want and have built our business to meet their expectations by placing them at the heart of everything we do. 

Take a look at our Customer Promise which details our commitment to our Household and Business customers. We also have a Customer Promise specific to Developers.

Our Code of Practice describes the services we provide, what your rights are as a customer and what to do if things go wrong. The Code has been produced in consultation with the Consumer Council for Water (CCWater).

 

CAN WE HELP YOU ?

0345 450 9549

Available Monday to Friday 8AM to 8PM

 

FREQUENTLY ASKED QUESTIONS

Do you want to know more about our services or what your responsibilities are?